Two weeks ago, I got to experience something that's as common as a jury duty summons or a speeding ticket: credit card fraud.
I had been alerted to a payment freeze by Netflix, so I called my card company to see what was up. Turns out, some yahoo charged a total of $1,400 to a CVS in Houston over the course of two transactions. Since the most money I've ever spent at a CVS was $50 for prescription medicine, this looked fishy. My card company's fraud department was concerned and immediately cancelled the payment, but they couldn't contact me because my contact information on file was eleven years old (back when I had a home phone number in Fort Worth and had a CompuServe e-mail account).
The card company was totally pro about the whole thing and I received a new card last week. I wondered how one could spend that much money at a CVS, so I quipped, "Oxycontin ain't cheap."
As crappy as it is to deal with credit card fraud, luckily, companies know how to handle this since it's extremely common. I don't see this going away anytime, especially when we live in a culture where private information is so easy to grab, especially when it's voluntary. I'm happy that the card companies understand how frustrating this is, and they don't penalize their customers when it happens.
I had been alerted to a payment freeze by Netflix, so I called my card company to see what was up. Turns out, some yahoo charged a total of $1,400 to a CVS in Houston over the course of two transactions. Since the most money I've ever spent at a CVS was $50 for prescription medicine, this looked fishy. My card company's fraud department was concerned and immediately cancelled the payment, but they couldn't contact me because my contact information on file was eleven years old (back when I had a home phone number in Fort Worth and had a CompuServe e-mail account).
The card company was totally pro about the whole thing and I received a new card last week. I wondered how one could spend that much money at a CVS, so I quipped, "Oxycontin ain't cheap."
As crappy as it is to deal with credit card fraud, luckily, companies know how to handle this since it's extremely common. I don't see this going away anytime, especially when we live in a culture where private information is so easy to grab, especially when it's voluntary. I'm happy that the card companies understand how frustrating this is, and they don't penalize their customers when it happens.
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